August 2025
Common Pump System Faults and How to Respond Effectively
As a Facilities or Property Manager, you’ll often hear complaints about water supply issues. Knowing how to deal with common pump problems will help keep residents happy and your building running smoothly.
At Pumps Service Centre (PSC), we’re here to help you understand these issues and take action when they come up.
Common Faults and Resident Complaints
Here are some common water-related problems residents might report:
No Water Supply
Could be a pump failure, electrical issue, or low water in the tank.
Low Pressure
Might be due to pump wear, blockage, or incorrect settings.
High Pressure
Often caused by a faulty pressure switch or miscalibration.
Low Level Alarm
Water tank level is too low, possibly due to a faulty level sensor or low inflow.
High Level Alarm
Water tank level is too high, maybe due to a stuck valve or level control failure.
Spillover/Flooding
Tank overflow usually caused by high water level or faulty pump operation.
Action Plan for Handling Pump Issues
To handle these common pump system issues effectively, follow this step-by-step plan:
Investigate the Issue Quickly
No Water Supply
Check if the pump is on, the power supply is stable, and the water level is okay. Look for faults on the control panel.
Low/High Pressure
Check the pressure gauge and pressure switch. Clear any pipeline blockages.
Low/High Level Alarm
Inspect the water tank, float switch, and level sensors. Make sure they work properly.
Use Temporary Solutions if Possible
Switch to Backup Pump
If the main pump fails, use a backup to restore water until the main issue is fixed.
Manual Override
If level sensors are not working, use a manual override to control the inflow or pump operation until help arrives.
Contact Pumps Service Centre for Help
Contact PSC
If you can’t fix the issue on-site, contact Pumps Service Centre for expert help. We offer troubleshooting, repairs, and full system inspections.
Communicate with Residents
Keep Residents Informed
If it will take time to fix the problem, let residents know the timeline.
Provide Temporary Solutions
If the water is off, consider arranging bottled water or alternative supply options.
Schedule Preventive Maintenance
Regular Inspections
Schedule monthly or quarterly checks of pumps, control panels, and water levels to catch issues early.
Partner with PSC
Pumps Service Centre offers preventive maintenance services to keep your pump systems running smoothly and avoid common problems.
How Pumps Service Centre Can Help
Emergency Repairs
We respond quickly to fix issues your team can’t handle.
Preventive Maintenance
We do regular checks and servicing to prevent problems before they happen.
System Upgrades
If an issue keeps coming back, we can suggest upgrades or replacements to improve reliability.
Key Takeaways for Effective Management of Pump Issues
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Investigate Quickly: Find out what’s causing the problem as soon as you hear about it.
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Use Temporary Fixes: Switch to backup systems or manage manually if needed.
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Communicate with Residents: Keep everyone updated to maintain transparency.
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Contact PSC for Help: Get professional assistance when you need it.
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Prevent Issues: Regular maintenance helps avoid most problems.
Contact Pumps Service Centre Today
If you need professional support, maintenance, or emergency repairs, Pumps Service Centre is here to help keep your pump systems running smoothly and your residents happy.
Contact us today for maintenance or help with pump system issues. Together, we’ll make sure your building runs efficiently with a reliable water supply.